Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information
Introduction
Cardiff Global Limited ("Company", "we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our services across East and Central Africa.
This policy applies to all services provided by Cardiff Global Limited, including logistics, security, construction, water supply, facility management, ICT solutions, courier, and cleaning services.
By using our services, you consent to the data practices described in this policy.
Information We Collect
Personal Information
- •Name, email, phone
- •Billing address
- •Company details
Technical Data
- •IP address
- •Browser type
- •Device information
Usage Data
- •Pages visited
- •Time spent
- •Click patterns
Transaction Data
- •Order history
- •Payment details
- •Service preferences
We collect information you provide directly when creating an account, placing orders, or communicating with us. We also collect data automatically through cookies and similar technologies.
How We Use Information
We use the information we collect to:
Data Security
We implement industry-standard security measures to protect your data:
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal data:
To exercise your rights, contact us at info@cglsupport.com
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Typical Retention Periods:
- Active accounts: Duration of business relationship
- Transaction records: 7 years (regulatory requirement)
- Marketing data: Until consent is withdrawn
- Inactive accounts: 3 years after last activity
International Data Transfers
Cardiff Global Limited operates across multiple countries in East and Central Africa and Europe. Your information may be transferred to and processed in countries other than your own.
We ensure appropriate safeguards are in place when transferring data internationally, including:
- Standard contractual clauses approved by regulatory authorities
- Compliance with GDPR and local data protection regulations
- Security measures to protect data during transfer
- Assessments of data protection laws in destination countries
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:
- Posting a prominent notice on our website
- Sending an email to registered users
- In-app notifications where applicable
The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes are posted constitutes acceptance.
Contact Information
For questions, concerns, or to exercise your privacy rights, please contact:
Questions About Your Privacy?
Our dedicated team is available to address any privacy concerns you may have